Terms and conditions
Market Car Hire
Head Office
The Mirage, Tower 2, 6th Floor - Nairobi
Tel 00254 222-5797
AGE REQUIREMENT AND DRIVERS LICENSE:
A full drivers license must have been held for at least 12 months and must be presented at the start of the rental. Renter must be 24 years of age to rent a vehicle at Market Car Hire. To rent a large size SUV or a passenger car the renter must be 30 years of age.
CREDIT CARD IMPRINT (Pre-Authorisation):
All rentals are subject to the full rental agreement terms and conditions at the time of rental. A credit card imprint will be taken at the start of all rentals for security reasons, even when the option of a driver has been selected. . This credit card pre-authorisation may be used to pay all extra charges as extra insurance, parking fines, damages or any cost due to the rented car as a result of the renters use of the car.
RENTAL PERIOD:
The minimum rental period at Market Car Hire is two days - 48 hours. When the drop off is two hours or more after the pick up time, it is regarded as a full day.
PICK-UP & DROP-OFF SERVICE:
For customers in the Nairobi area which are staying at hotels, guest-houses or other accommodations, we offer pick-ups and drop offs to our rental location, at a reasonable additional charge. For our customers arriving or departing at Jomo Kenyatta International Airport we offer airport Pick-up and Drop-Off at an additional charge. For rentals over 7 Days, we offer both these services at no additional cost.
PICK-UP & DROP-OFF location:
Our pick up and drop locations are, Our Office, Jomo Kenyatta Int. Airport and Nairobi City area. Please contact us via e-mail or phone in tel. 00254 222-5797 for other locations enquires.
Taking the car outside of the country is forbidden unless prior approval and additional insurance has been obtained.
CAR TYPES:
We reserve the right to substitute vehicles when the reserved car types is not available. We can not always guarantee the brand but we can guarantee a similar car or an upgrade instead.
FUEL TANK:
The rental car/period will ALWAYS start with a full tank of fuel. The car should be returned full or a charge will be made for having the tank refilled even if it is missing just some liters. In case the fuel tank is not full at the time of the rental, the renter should immediately report this to a member car should be returned with the same amount of gas in it. If the car is returned with less gas then when it was rented, we will charge the cost for the missing gas plus an additional KES 500.
TAX:
Local value added tax (VAT) is 16%
CANCELLATION AND RESERVATION POLICY:
In order to guarantee your reservation we require a valid credit card number and we charge your credit card at the time of your booking.
In case of a cancellation, this is our policy;
Cancel more than one week prior to the rental and get a full refund (100%).
Cancel in the last week before your rental and pay 10% of the rental amount.
In case of a no-show or last day cancellation we charge 100% of the rental amount.
EARLY RETURN:
Early returns are always allowed. However no refunds can be given for unused, or partly used car hire vouchers unless the amendments or cancellations have been made prior to the pick-up date.
INSURANCE:
Third part liability is equivalent to the amount stipulated by Icelandic law at each time. This also applies to the amount of individual driver liability. Third party coverage and personal accident insurance is automatically included in your rental and in the self-risk liability amount mentioned here below. If for some reason, the renter causes damages to a third party vehicle, without causing damages to the rented vehicle, the third party liability is a total of KES 35,000.
COLLISION/SUPER COLLISSION DAMAGE WAIVER (CDW/SCDW):
All rentals at Market Car Hire, include the Super Collision damage waiver (SCDW) along with the Collision damage waiver (CDW) in our prices. A renter which only has the CDW is liable for damages amounting up to KES 350,000 but since the SCDW is included, the maximum self risk amount is KES 50,000 for all saloon cars and KES 100,000 for all 4wd cars and larger passenger cars. We offer our customers this to provide them with more security when travelling and a more enjoyable experience.
Kindly note:
The following damages are however always on the renters responsibility and are not covered by the CDW or the SCDW;
- Negligence
- Damages caused by driving into waters and rivers and when driving off-road.
- Driving while intoxicated
- Damage to tires, headlights, wind-screen and the underside of the car.
(Please see full details listed on the backside of rental agreement).
TYRE DAMAGES
As mentioned above, damages to tyres is not covered by the CDW/SCDW. This included puncture repairs. In the event a tyre is no longer deemed fit for purpose, the renter agree's to pay for the full replacement cost of the tyre.
Replacement costs for tyres are as follows:
1) Corolla Axio/Fielder - KES 5,000
2) Corolla/Lancer - KES 10,000
3) Toyota Rav4 - KES 18,000
4) Toyota Hilux - KES 18,000
5) Toyota Prado - KES 25,000
GRAVEL PROTECTION (GP):
This protection includes damage to windscreen, headlights, front bumper, mirrors and the hood of the car when gravel or rocks gets thrown onto the vehicle by another car. The gravel protection (GP) is included. Self risk amount for broken windscreen is ISK 15.000.
EXCESS DISCOUNT
Excess Waiver protection is available from Market Car Hire at the start of your rental. This will either reduce or eliminate your maximum liability amount as indicated above. We have two types of Excess Reduction Protection:
1) Excess Reduction (Reduces the Maximum Liability by 50%)
Class A - KES 500 Per Day
Class B - KES 750 Per Day
Class C - KES 1,000 Per Day
2) Excess Waiver (Reduces the Maximum Liability by 100%)
Class A - KES 1,000 Per Day
Class B - KES 1,500 Per Day
Class C - KES 2,000 Per Day
Please note, the exclusions, as stated above, still apply.
The following damages are however always on the renters responsibility and are not covered by the purchase of Excess Discount:
- Negligence
- Damages caused by driving into waters and rivers and when driving off-road.
- Driving while intoxicated
- Damage to tires, headlights, wind-screen and the underside of the car.
THEFT PROTECTION (TP):
TP covers theft of rental vehicle. (included)
EMERGENCY ASSISTANCE:
Call 112.
Break down service 24 hours call 00354 773-7070
EQUIPMENT AVAILABLE ON REQUEST:
GPS
Extra driver
Baby seat
Cushion/Booster seat
Roof-Rack
Rear Cabin (For Double Cabin Pick-ups)
Fuel Can
Extra Tyre
CHILD SEATS:
In Iceland it is mandatory for young children to travel in safety seats while in a vehicle. Child seats are available if pre-ordered at a reasonable additional charge. These child seats are generally suitable for children aged from 6 months to +4 years of age. Booster seats are free of charge at Blue Car Rental.
Service Fee
This fee does not apply when the damages incurred are not caused by the renter.
There is a handling fee of 4.500 ISK for all fines or charges that result from renters use of the car and the renter does not pay himself. Blue Car Rental will charge the renter for fines and charges plus the previously mentioned handling fee.
If the car is returned extra dirty there is a cleaning fee of ISK 15.000. This is in case of an extremely dirty car, specially on the inside. Not from regualar use of the car.
Smoking is strictly forbidden in the car. If someone smokes inside the car , the renter will be liable for a cleaning fee and fine of ISK 45.000
If the car is damaged and needs to be picked up, the retrieval fee is a total of ISK 250 per km outside of the capital area or a minimum of ISK 35.000.
Please find our price list for damaged tires, missing fuel and missing or damaged accessories.
Market Car Hire
Head Office
The Mirage, Tower 2, 6th Floor - Nairobi
Tel 00254 222-5797
AGE REQUIREMENT AND DRIVERS LICENSE:
A full drivers license must have been held for at least 12 months and must be presented at the start of the rental. Renter must be 24 years of age to rent a vehicle at Market Car Hire. To rent a large size SUV or a passenger car the renter must be 30 years of age.
CREDIT CARD IMPRINT (Pre-Authorisation):
All rentals are subject to the full rental agreement terms and conditions at the time of rental. A credit card imprint will be taken at the start of all rentals for security reasons, even when the option of a driver has been selected. . This credit card pre-authorisation may be used to pay all extra charges as extra insurance, parking fines, damages or any cost due to the rented car as a result of the renters use of the car.
RENTAL PERIOD:
The minimum rental period at Market Car Hire is two days - 48 hours. When the drop off is two hours or more after the pick up time, it is regarded as a full day.
PICK-UP & DROP-OFF SERVICE:
For customers in the Nairobi area which are staying at hotels, guest-houses or other accommodations, we offer pick-ups and drop offs to our rental location, at a reasonable additional charge. For our customers arriving or departing at Jomo Kenyatta International Airport we offer airport Pick-up and Drop-Off at an additional charge. For rentals over 7 Days, we offer both these services at no additional cost.
PICK-UP & DROP-OFF location:
Our pick up and drop locations are, Our Office, Jomo Kenyatta Int. Airport and Nairobi City area. Please contact us via e-mail or phone in tel. 00254 222-5797 for other locations enquires.
Taking the car outside of the country is forbidden unless prior approval and additional insurance has been obtained.
CAR TYPES:
We reserve the right to substitute vehicles when the reserved car types is not available. We can not always guarantee the brand but we can guarantee a similar car or an upgrade instead.
FUEL TANK:
The rental car/period will ALWAYS start with a full tank of fuel. The car should be returned full or a charge will be made for having the tank refilled even if it is missing just some liters. In case the fuel tank is not full at the time of the rental, the renter should immediately report this to a member car should be returned with the same amount of gas in it. If the car is returned with less gas then when it was rented, we will charge the cost for the missing gas plus an additional KES 500.
TAX:
Local value added tax (VAT) is 16%
CANCELLATION AND RESERVATION POLICY:
In order to guarantee your reservation we require a valid credit card number and we charge your credit card at the time of your booking.
In case of a cancellation, this is our policy;
Cancel more than one week prior to the rental and get a full refund (100%).
Cancel in the last week before your rental and pay 10% of the rental amount.
In case of a no-show or last day cancellation we charge 100% of the rental amount.
EARLY RETURN:
Early returns are always allowed. However no refunds can be given for unused, or partly used car hire vouchers unless the amendments or cancellations have been made prior to the pick-up date.
INSURANCE:
Third part liability is equivalent to the amount stipulated by Icelandic law at each time. This also applies to the amount of individual driver liability. Third party coverage and personal accident insurance is automatically included in your rental and in the self-risk liability amount mentioned here below. If for some reason, the renter causes damages to a third party vehicle, without causing damages to the rented vehicle, the third party liability is a total of KES 35,000.
COLLISION/SUPER COLLISSION DAMAGE WAIVER (CDW/SCDW):
All rentals at Market Car Hire, include the Super Collision damage waiver (SCDW) along with the Collision damage waiver (CDW) in our prices. A renter which only has the CDW is liable for damages amounting up to KES 350,000 but since the SCDW is included, the maximum self risk amount is KES 50,000 for all saloon cars and KES 100,000 for all 4wd cars and larger passenger cars. We offer our customers this to provide them with more security when travelling and a more enjoyable experience.
Kindly note:
The following damages are however always on the renters responsibility and are not covered by the CDW or the SCDW;
- Negligence
- Damages caused by driving into waters and rivers and when driving off-road.
- Driving while intoxicated
- Damage to tires, headlights, wind-screen and the underside of the car.
(Please see full details listed on the backside of rental agreement).
TYRE DAMAGES
As mentioned above, damages to tyres is not covered by the CDW/SCDW. This included puncture repairs. In the event a tyre is no longer deemed fit for purpose, the renter agree's to pay for the full replacement cost of the tyre.
Replacement costs for tyres are as follows:
1) Corolla Axio/Fielder - KES 5,000
2) Corolla/Lancer - KES 10,000
3) Toyota Rav4 - KES 18,000
4) Toyota Hilux - KES 18,000
5) Toyota Prado - KES 25,000
GRAVEL PROTECTION (GP):
This protection includes damage to windscreen, headlights, front bumper, mirrors and the hood of the car when gravel or rocks gets thrown onto the vehicle by another car. The gravel protection (GP) is included. Self risk amount for broken windscreen is ISK 15.000.
EXCESS DISCOUNT
Excess Waiver protection is available from Market Car Hire at the start of your rental. This will either reduce or eliminate your maximum liability amount as indicated above. We have two types of Excess Reduction Protection:
1) Excess Reduction (Reduces the Maximum Liability by 50%)
Class A - KES 500 Per Day
Class B - KES 750 Per Day
Class C - KES 1,000 Per Day
2) Excess Waiver (Reduces the Maximum Liability by 100%)
Class A - KES 1,000 Per Day
Class B - KES 1,500 Per Day
Class C - KES 2,000 Per Day
Please note, the exclusions, as stated above, still apply.
The following damages are however always on the renters responsibility and are not covered by the purchase of Excess Discount:
- Negligence
- Damages caused by driving into waters and rivers and when driving off-road.
- Driving while intoxicated
- Damage to tires, headlights, wind-screen and the underside of the car.
THEFT PROTECTION (TP):
TP covers theft of rental vehicle. (included)
EMERGENCY ASSISTANCE:
Call 112.
Break down service 24 hours call 00354 773-7070
EQUIPMENT AVAILABLE ON REQUEST:
GPS
Extra driver
Baby seat
Cushion/Booster seat
Roof-Rack
Rear Cabin (For Double Cabin Pick-ups)
Fuel Can
Extra Tyre
CHILD SEATS:
In Iceland it is mandatory for young children to travel in safety seats while in a vehicle. Child seats are available if pre-ordered at a reasonable additional charge. These child seats are generally suitable for children aged from 6 months to +4 years of age. Booster seats are free of charge at Blue Car Rental.
Service Fee
This fee does not apply when the damages incurred are not caused by the renter.
There is a handling fee of 4.500 ISK for all fines or charges that result from renters use of the car and the renter does not pay himself. Blue Car Rental will charge the renter for fines and charges plus the previously mentioned handling fee.
If the car is returned extra dirty there is a cleaning fee of ISK 15.000. This is in case of an extremely dirty car, specially on the inside. Not from regualar use of the car.
Smoking is strictly forbidden in the car. If someone smokes inside the car , the renter will be liable for a cleaning fee and fine of ISK 45.000
If the car is damaged and needs to be picked up, the retrieval fee is a total of ISK 250 per km outside of the capital area or a minimum of ISK 35.000.
Please find our price list for damaged tires, missing fuel and missing or damaged accessories.